On behalf of Hewlett-Packard we apologize for the delay and difficulties
you are experiencing.
Your message has been forwarded to our Customer Escalation team who will
review your case.
Thank you,
CEO Customer Relations
I emailed the HP CEO on as suggested by my bro.
Wow look at that now going off all the previous shite that has happened thats just another sweep it under the carpet tactic and Stephen gets stuck with a non working laptop well HP I hope that someone who works for you read this:
Customer service bwahahaha more like customer disservice. You approved a replacement unit for me but will not send it. I wish the world would boycott your products forever and watch your company fold and go to hell!
16 working days now and 22 days overall
I might just have to get in contact with ACA or something along those lines muahahahaha.
Again heard nothing and got some false shit email back wow.
Stephen
Tuesday, July 3, 2007
HP the first installment
Business/Trader identified: Hewlett Packard (Compaq)
Details of Complaint: Laptop Compaq Presario V2656AU purchased 21/08/06 standard
12 month warranty. multiple problems with it and sent to service centre multiple
times. Recently was sent there as it was refusing to work at all, after $5000 of
repairs done on it under warranty service centre shipped it to HP Sydney where
they deemed it was defective and to be replaced. Laptop was shipped back to me
on the 12th of June and I was told I would be contacted by a Mr Alex Boyke
regarding replacement of the unit and was told it should be a few days (3-4
working days). I rang HP customer care after 4 days and was told it was marked
down to be replaced but it could take up to 10 - 15 working days. Again I was
told I would be contacted when this was all approved. I waited till day 13 and
heard nothing so I sent an email to customer care on Thursday the 28th of June
2007. No response received from this, My Mother and I rang customer care again
on Friday the 29th of June on 2 occassions, we were given a number of 1300 131
855 rang this multiple times could not get through. Customer Care centre tried
to get through to it but also could not. Customer care centre said they would
ring me on Monday July 2nd this did not happen. My Mother and I rang Customer
Care told some form of email would be sent and received in 2 - 3hrs nothing has
shown up (over 4hrs ago) and I don't even know the content of this they would
not say. Mother and I rang head office spoke to a person by the name of Kay who
said that a replacement should only take 8 - 10 working days and we told her it
was already over that time she said she would follow it up and ring back, to
this point no call received (over 4hrs). My father rang the 1300 131 855 number
which was supposedly the replacement department, they told him to ring customer
care. He did and got told the same info that we did which is very little and has
nothing having the replacement sent out. (15 working days now)
This is a copy of the complaint I have sent to The Department of Fair Trading yesterday after many fruitless days of trying to procure my rightful replacement which has been fully approved.
Stephen
Details of Complaint: Laptop Compaq Presario V2656AU purchased 21/08/06 standard
12 month warranty. multiple problems with it and sent to service centre multiple
times. Recently was sent there as it was refusing to work at all, after $5000 of
repairs done on it under warranty service centre shipped it to HP Sydney where
they deemed it was defective and to be replaced. Laptop was shipped back to me
on the 12th of June and I was told I would be contacted by a Mr Alex Boyke
regarding replacement of the unit and was told it should be a few days (3-4
working days). I rang HP customer care after 4 days and was told it was marked
down to be replaced but it could take up to 10 - 15 working days. Again I was
told I would be contacted when this was all approved. I waited till day 13 and
heard nothing so I sent an email to customer care on Thursday the 28th of June
2007. No response received from this, My Mother and I rang customer care again
on Friday the 29th of June on 2 occassions, we were given a number of 1300 131
855 rang this multiple times could not get through. Customer Care centre tried
to get through to it but also could not. Customer care centre said they would
ring me on Monday July 2nd this did not happen. My Mother and I rang Customer
Care told some form of email would be sent and received in 2 - 3hrs nothing has
shown up (over 4hrs ago) and I don't even know the content of this they would
not say. Mother and I rang head office spoke to a person by the name of Kay who
said that a replacement should only take 8 - 10 working days and we told her it
was already over that time she said she would follow it up and ring back, to
this point no call received (over 4hrs). My father rang the 1300 131 855 number
which was supposedly the replacement department, they told him to ring customer
care. He did and got told the same info that we did which is very little and has
nothing having the replacement sent out. (15 working days now)
This is a copy of the complaint I have sent to The Department of Fair Trading yesterday after many fruitless days of trying to procure my rightful replacement which has been fully approved.
Stephen
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